Q: What payment methods does MPFBRUSHSTORE.COM accept?

We accept Visa, MasterCard, American Express, Discover . We also accept PayPal

Q: I got a notice that my order was voided. What happened?

You will receive a notice that your MPFBRUSHSTORE.COM order is void when the credit card is declined or the shipping address cannot be verified within three business days. If you receive a void notice, you must re-order the product online. Please go to our customer service page if you believe there has been an error.

Q: How is my order shipped?

For fast and effective delivery, products are shipped to you from individual merchant distribution centers. Delivery times vary based on shipping agent, product weight/dimension*, location, and availability. Unless otherwise stated, orders will arrive within 7 to 10 business days.

* Large items that do not qualify for parcel shipping will require freight delivery by a private trucking firm (common carrier). Please expect larger orders to arrive within 2 to 6 weeks, as factory-configured and custom-built freight products require longer time frames for order processing.

Q: What's the return policy?

Please read our return policy

Q: I received a notice that my purchase is on backorder. What does that mean?

Occasionally, due to unexpected delays in production or a surge in sales, items may run out. We do our best to verify availability, and to notify you of any known delays that would affect the timely processing of your order. Available merchandise will be shipped immediately upon processing. Any out-of-stock or backordered merchandise will be shipped separately upon availability. To request cancellation of backordered merchandise please go to our customer service page and follow the instructions for order cancellation.

Q: Can I cancel or change my order?

Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed with MPFBRUSHSTORE.COM and all of the billing and shipping information has been accepted by the system, an order form is generated and immediately processed for shipment. Because of this, we are unable to adjust an order after it has been submitted.

Q: Do you sell used products on MPFBRUSHSTORE.COM?

No. All PRODUCTS sold on MPFBRUSHSTORE.COM are brand new, and include the manufacturer's warranty.

Q: Is the MPFTECHLIGHT under warranty ?

YES, The Techlight has a warranty for 1 year .

Q: Can I change my e-mail address or password?

To change your account settings, email, address, password, etc., please login, then click Modify profile

Q: I didn't receive a confirmation email of my order/registration. What should I do?

From time to time, Den-Med-Pro.com emails can be blocked by your email service. First, check to see if your email has been routed to your bulk mail folder or has been marked as spam. If you find that emails from mpfbrushstore.com are going to your trash folder or to a 'bulk mail' folder, you may adjust your junk mail filter. You may need to contact your email provider for assistance.

Q: Can MPFBRUSHSTORE.COM process a sale by phone, fax or e-mail?

No. MPFBRUSHSTORE is an internet service designed to fully accommodate your dental and medical equipment needs. All ordering, price quotes, and shipping quotes are provided online -- no exceptions. We do not accept phone, fax or e-mail orders or quotes.

Q: How do I use the shopping cart?

The shopping cart keeps track of the things you would like to buy. When you see an item you are thinking about buying, click on the 'Add to Shopping Cart' button. This action will place items in your shopping cart for you to keep track of until you are ready to check out. You can review your shopping cart and make changes at any time before checking out.

Q: I'd like to contact a customer service representative. What is the best time to call?

Our office hours are Monday through Friday, 9:00 AM- 5:00 PM Pacific Standard Time. We are closed Saturdays, Sundays and major holidays. However, our online store is always open! You may place orders from our website 24 hours a day, 7 days a week!

M.P.F Brush Co.
Al.Panagouli st 44
85100 Rhodes
Greece
Tel/Fax:.30 22410 37336
URL: www.mpfbrush.com
Email:info@mpfbrush.com
Eshop:www.mpfbrushstore.com