All returned goods require prior authorization by the manufacturer. Returns must be authorized by the manufacturer within 7 days of date received by the customer. Please call us for the Manufacturer's policy, for an RMA (Return Material Authorization), and other specifications on returns. The RMA will include instruction on returning your product.

Upon manufacturer's acceptance of the merchandise in new condition in conformity with this policy, the purchase price will be credited to the credit card used for the original purchase minus shipping costs and less a 15%-%30 re-stocking fee depending on manufacturer's policy. Products must be received within 10 days of RMA issuance. MPFBRUSHSTORE.COM charges a 7.5% administration fee for returns, unless an equivalent purchase is made from the same manufacturer or vendor.

Shipping Fees:

Shipping fees are fully refundable to returns made as a result of MPFBRUSHSTORE.COM or its vendor's error. Shipping fees are NOT refundable for all other returns. Prepaid shipping is required for all returns. If you choose not to insure your package, and the manufacturer does not accept return of the product, you will be responsible for any loss or damage. All authorized returns must be returned to the MPFBRUSH Co. complete, unused and in its original packaging/condition, and must contain product manual, all accessories, and documentation for refund, replacement, or credit. . All shipping and repair charges are the responsibility of the customer unless otherwise stated. Allow 14-30 days (not including delivery time) for refunds from when the manufacturer accepts your returned product for the processing of your credit. Additional charges may be assessed for products returned with any missing items, such as manuals and accessories.

Claims and Defective Products:

All claims for merchandise received that are not in accordance with the original purchase order must be made within 7 working days of the receipt of the merchandise. All merchandise is quality inspected and packaged in perfect condition. The shipping agent assumes full responsibility for the safe delivery of all merchandise after it leaves the F.O.B. shipping point. All claims must be documented and filed immediately with the freight carrier. Concealed damage must be reported to the freight carrier immediately upon discovery with a request for inspection. Defective products can only be returned in exchange for the exact same product, or at the discretion of ,MPFBRUSHSTORE.COM the purchase price will be credited to the credit card used for the original purchase (or, if possible, through PayPal). Defective products may only be returned within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product). The manufacturer will repair or replace any defective part at no charge unless otherwise stated. MPFBRUSHSTORE.COM is not responsible for labor charges or shipping charges to and from the manufacturer. MPFBRUSHSTORE.COM does not cover damage resulting from defective equipment, improper installation, misuse, or accidents incurred in shipping and handling. All claims against the shipping carrier must be initiated at the time the damaged items are received by the customer, as indicated on the invoice. The claim is the customer's responsibility. NOTE: MPFBRUSHSTORE.COM reserves the right to modify this policy without prior notification.

M.P.F Brush Co.
Al.Panagouli st 44
85100 Rhodes
Greece
Tel/Fax:.30 22410 37336
URL: www.mpfbrush.com
Email:info@mpfbrush.com
Eshop:www.mpfbrushstore.com